Terms

The terms and conditions of all the suppliers of Eyelook’s services form a part of our terms & conditions.

INTRODUCTION

All our offerings are provided as a Business service.

These terms and conditions will not be varied for individual customers.

Contract length:
Minimum contract for any service is 12 months.

Automatic Renewal & Recurring Payment:
Your hosting account and domain names will automatically be renewed. This is essential in order to maintain the continuity of your presence on the internet.

Account suspension:
Failure to pay for product renewals does not constitute cancellation.
Failure to pay for the service you have contracted will lead to it being suspended. During suspension, we will not pay renewal fees to our suppliers for your domain name or other service, and this may lead to your loss of that domain permanently. You are still liable for payment of any outstanding invoices. On full settlement you account will be reactivated if still available.

Cancellation:
If you wish to cancel a service you must tell us in writing 42 days before its renewal date.

Transferring away:
All invoices must be paid in full before any transfer can be approved.

Service Up Times:
Due to the reliance on the many independent networks and operators that make up the internet, we do not offer any guarantee of the amount of up time or continuity of service.

These terms may be varied without notice.

SERVER USE
Accounts are to be only used by Eyelook customers, and space or usage cannot be resold, sublet or supplied free without the specific permission of Eyelook over which it has absolute discretion. Eyelook reserves the right to refuse service and /or access to its servers to anyone.

The Client is solely responsible for independent backup of data stored on Eyelook’s servers. Billing for server/hosting services begins from the time of your order. Charges for Hosting, Design and other services may be levied separately.

Services will not be set up until required information is received by Eyelook and payment has been received and approved.

Due to the public nature of the Internet, all information should be considered publicly accessible, and important or private information should be treated carefully. Eyelook is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider or its customers may utilize.

FORBIDDEN CONTENT
Eyelook specifically forbid the following content on its servers: Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any laws or published guidelines. This includes pirated software (warez), ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. This also includes any sites which provide “links to” or “how to” information about such material. Adult Material – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is entirely to the discretion of Eyelook.

BANDWIDTH USE
Your hosting account cannot be used for the distribution of media files.
Eyelook operates a “soft-limit’ policy on bandwidth. In some cases, Eyelook or its associate suppliers may find a customer to be using server resources to such an extent that server performance and resources for other users are jeopardized. In such instances, Eyelook reserves the right to suspend that site immediately. This policy is only implemented in exceptional circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Eyelook continues hosting the website for an additional fee.

PAYMENT POLICIES
In cases of late payment, Eyelook reserves the right to suspend services. These may be then restored once the outstanding debt is cleared. Eyelook will be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

SERVICE CANCELLATION
Eyelook reserves the right to suspend or cancel a customer’s access to any or all services provided by Eyelook or its associate suppliers if Eyelook or its associate suppliers should decide that the account has been used inappropriately or in direct contravention of the specified terms of use. As soon as practicable, Eyelook will notify customers and users of suspension or cancellation, and provide a reason for the action taken. No advance notice need be given of such termination; no correspondence or further discussion need be entered into.

CANCELLATION AND REFUNDS
If a customer contravenes Eyelook’s terms of service a refund will not be issued in the event of a cancellation. Customers may cancel their account at any time. Fees are non-refundable.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Eyelook harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Eyelook, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assignees. Customer agrees to defend, indemnify and hold harmless Eyelook against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Eyelook or associate suppliers server(s); (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Eyelook or associate suppliers server(s).

DISCLAIMER
Eyelook will not be responsible for any damages any individual, group or business may suffer. Eyelook makes no warranties of any kind, expressed or implied for services we provide. Eyelook disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by yelook Eyelook, its associate suppliers and its employees. yelook Eyelook reserves the right to revise its policies at any time.

JURISDICTION
The court of jurisdiction for all legal matters relating to this document and relations with Eyelook shall be that of England. Should any clause or element of these terms be judged unfair or inapplicable by a court that has jurisdiction, this shall not void the rest of the document. Headings within this document are for guidance only and do not necessarily form part of the terms. Where words are not explained or defined, then the definition should be taken as that contained in common use or published reference manuals.

1 DEFINITIONS

1.1 In this Agreement the following words and expressions shall have the following meanings:

1.1.1 “downtime” means any service interruption in the availability to visitors of the Website;

1.1.2 “intellectual property rights” means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;

1.1.3 “Eyelook” means Eyelook
1.1.4 “IP address” stands for internet protocol address which is the numeric address for the server;

1.1.5 “ISP” stands for internet service provider;

1.1.6 “server” means the computer server equipment operated by Eyelook in connection with the provision of the Services;

1.1.7 “the Services” means web hosting, domain name registration, email and any other services or facilities provided by Eyelook.

1.1.8 “spam” means sending unsolicited and/or bulk emails;

1.1.9 “virus” means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user’s files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as “worms” or “trojan horses”;

1.1.10 “visitor” means a third party who has accessed the Website;

1.2 Product specifications and details may be found at www.heartinternet.co.uk.

1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

-The Customer wishes to provide Eyelook with data that will be hosted on Eyelook’s servers and made accessible via the Internet.

-Eyelook provides web hosting services and has agreed to host the Customer’s data upon the following terms and conditions.

DUTIES

-Eyelook shall provide to the Customer the Services specified in their order subject to the following terms and conditions.

-The Customer shall deliver to Eyelook the Website and the software used in the Website which is owned by the Customer, or licensed to him by a third party or Eyelook (”the Customer Software), in a format specified by Eyelook.

CHARGES ,PAYMENT

-The Charges are exclusive of VAT, which if payable shall be paid by the Customer.

-Eyelook shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

-Eyelook do not provide credit facilities.

-From time to time Eyelook may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.

-Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.

-Should your chosen payment method fail Eyelook will attempt to settle your invoice using any other payment facilities available on your account.

-All services will renew until cancelled by the customer. Eyelook emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred.

IP ADDRESSES

-Eyelook shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.

-Where Eyelook changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.

SOFTWARE LICENCE AND RIGHTS

-If the Customer requires use of software owned by or licensed to Eyelook (”Eyelook’s software”) in order to use the Services, Eyelook grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use Eyelook Software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in Eyelook Software.

-In relation to Eyelook’s obligations under this Agreement in connection with the provision of the Services, the Customer grants to Eyelook a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the Website (”the Content”). For the avoidance of doubt, this Agreement does not transfer or grant to Eyelook any right, title, interest or intellectual property rights in the Customer Software or the Content.

-The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense Eyelook Software.

-Eyelook or their suppliers may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, Eyelook shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.

SERVICE LEVELS AND DATA BACKUP

-Eyelook’s suppliers shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, Eyelook makes no warranties or representations that the Service will be uninterrupted or error-free and Eyelook shall not, in any event, be liable for interruptions of Service or downtime of the server.

-Eyelook’s suppliers carry out data backups for their use in the event of systems failure. Eyelook do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly Eyelook accepts no responsibility for data loss or corruption.

ACCEPTABLE USE POLICY

-The Website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

-use the Services or the Website in any way to send unsolicited commercial email or “spam”, or any similar abuse of the Services;

-send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

-publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

-threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

-engage in illegal or unlawful activities through the Services or via the Website;

-make available or upload files to the Website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

-obtain or attempt to obtain access, through whatever means, to areas of Eyelook’s network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

-operate or attempt to operate IRC bots or other permanent server processes.

-The Customer has full responsibility for the content of the Website. For the avoidance of doubt, Eyelook is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

-If the Customer fails to comply with the Acceptable Use Policy outlined in Clause Eyelook shall be entitled to withdraw the Services and terminate the Customer’s account without notice.

ALTERATIONS AND UPDATES

All alterations and updates to the Website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform Eyelook and the password will be changed.

WARRANTIES

-The Customer warrants and represents to Eyelook that Eyelook’s use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to Eyelook as set out in Clause 6.2.

-All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, Eyelook shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.

INDEMNITY

The Customer agrees to indemnify and hold Eyelook and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Eyelook arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

LIMITATION OF LIABILITY

-Nothing in these terms and conditions shall exclude or limit Eyelook’s liability for death or personal injury resulting from Eyelook’s negligence or that of its employees, agents or sub-contractors.

-The entire liability of Eyelook to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

-In no event shall Eyelook be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Eyelook had been made aware of the possibility of the Customer incurring such a loss.

TERM AND TERMINATION

-This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.

-Eyelook shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.

-Either party may terminate this Agreement forthwith by notice in writing to the other if:

-the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

-the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or

-the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

-the other party ceases to carry on its business or substantially the whole of its business; or

-the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

On termination all data held in the customers account will be deleted.

ASSIGNMENT

Eyelook may assign or otherwise transfer this Agreement at any time.

The Customer may not assign or otherwise transfer this Agreement or any part of it without Eyelook’s prior written consent.

FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

SEVERANCE

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

NOTICES

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.

ENTIRE AGREEMENT

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

DOMAIN NAME REGISTRATION

Please return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars.

SCRIPTING

Eyelook are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.

PRIVACY

To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

DATA TRANSFER

Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.

Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

SERVER USAGE

Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.

EMAIL NEWSLETTER

Eyelook communicates with it’s customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers.

WEBSPACE USAGE

Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.

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